How to Contact Us


Please note that our member services include support by email, text message, online chat, and scheduled telephone calls. If your telephone inquiry is unscheduled, to avoid wait times and for the most efficient service, please visit our Support Portal for more contact options.

1-800-361-9527 (U.S./Canada Toll-Free)
(416) 227-0363
FAX: (416) 227-0050

Our Office Hours:

Monday through Friday, 9am - 5pm EST.
Our offices are closed on all official Canadian holidays.

Inquiries & Marketing Assistance:

Please submit a ticket here. Your request will be routed to your assigned Success representative, who will contact you to assist as soon as possible.

Postal Address:

Craig Proctor SuccessWebsite
3300 Bloor Street West, Suite 620
Toronto, ON Canada M8X 2X2